Our clients can use the service called MY BeHappy, created to solve the need to have an automated billing, accounting and payments system. From MY, our customers can access and manage they data, payment methods and manage their subscriptions among other services.
We created MY back in 2012. Since then and with numerous updates including bug fixing, new features and legal restrictions, interfaces became outdated. The design looked old-fashioned and the user experience needed to be more intuitive. So we wanted to make MY more accessible and appealing again.
To make MY more pleasant and efficient to use, we needed to do a complete redesign of the customer area always from our customers point of view, reflecting on all our initial design decisions and improving the user experience.
Information architecture is the art and science of organizing and labeling interfaces to support findability and usability.
To get different perspectives on the ideal interface, we let our team create their own Information Architecture. We wanted to consider these heavy-users that spend most time in the platform from the beginning, to make their most frequent tasks even more efficient.
Card sorting is a method used to help design or evaluate information architecture. All information gets written down on post-its (physical or digital). For this project this information is all the existing sections of MY. Then, one person or a whole team can group information together and move things around, to reach an optimal redesigned structure.
This technique is nice to use, because it is cheap, quick and easy and you can involve anyone in the process. So you could do this with your team, partners and users.
A key aspect of our redesign is setting up a dashboard. In this home screen we placed all frequently used items, so the user would have everything at easy access. This is a big improvement from the old interface, where the user would have to visit different pages to perform the desired actions.
In the end we created a complete redesign of the sitemap of MY BeHappy and every separate page. We optimized the user experience, and provided a modern design.